About DUBARUBA

What is DUBARUBA?

DUBARUBA is a platform for the finest contemporary African and Africa-inspired products.

Are all products made in Africa?

Currently all our products except the Devine Chocolate are made in Africa.

Are all the products on DUBARUBA fair-trade certified?

Some of our products are fair-trade certified. But most of our designers and producers are not certified fair trade because of the high certification and administration costs that are required. However, our frequent appearances at the workshops make sure that no worker or producer is marginalized while producing the products we offer on our platform. Producers that violate our rules to grant every worker fair payment and treatment will be suspended from DUBARUBA.

Placing an Order

How do I make an order on your website?

Step 1: When you have found an item you like, select it and click on ADD TO CART.
Step 2: Review the items in your shopping cart by clicking on MY CART at the top right. If you want to remove the selected item, click on REMOVE FROM MY CART.
Step 3: Click on CHECK OUT to complete your order.

Do I have to register to place an order on DUBARUBA?

Yes. Registration is required to order from us. After placing your item in the shopping cart, please sign in.

Can I change an order after confirmation?

Yes. Please send an email with your desired changes to office@dubaruba.com. Make sure to include your name and confirmation email. We will process your request as quickly as possible.

Will I receive an invoice for my purchase?

Yes. You will receive an invoice for your purchase via email. A printed invoice will also be included with your shipment.

How long do items stay in my shopping cart?

Your items will remain in your shopping cart for 60 minutes.

Getting my items

How will my order be shipped?

Your order will be shipped with the Austrian “Post AG”.

What happens if I am not at home at the time of delivery?

Should you not be at home at the time of delivery, you will receive a notification with which you can pick up your package from your closest post office.

What should I do if my package does not arrive?

If your package does not arrive, please contact us so we can attempt to locate your order. Get in touch with us at office@dubaruba.com

I received the incorrect or damaged item. What happens now?

If you have received the incorrect or damaged item, please contact us immediately at office@dubaruba.com and return the package to us. We will ship the correct order to you as quickly as possible. We will not charge you for the return shipment or charge you shipping costs for the correct or undamaged item.

Return and Exchange of items

Can I return the item if I do not like it?

You may return purchased items within 14 days of delivery.

Can I exchange my purchased items?

You may exchange purchased items within 14 days of delivery.

Where will my money be refunded?

Depending on your payment method, the money will be returned to the account you specified.


The user account

How do I create a account?

To create a user account at DUBARUBA.COM please click on REGISTER on the right side of the top banner.

Will my data be shared with third parties?

Your data is only used to complete your order and will never be passed to third parties without your consent. Please see the Privacy Policy for further information.

What can I do if I forget my password?

If you have forgotten your password, click “forgot password” on the login page or the following link. We cannot email you your password for security reasons.

How do I log out?

Click on log-out at the top of the Site. This will log you out of your user account until you log in again.

Newsletter

How do I subscribe to the DUBARUBA newsletter?

If you want regular updates about the newest trends and offers DUBARUBA has to offer, you can sign up to receive our newsletter from the newsletter menu item. If you are already a registered user, you can sign up for the DUBARUBA newsletter from your account.

Why does the newsletter end up in my spam folder?

If you have a spam filter activated in your email program, it may mark our newsletter as spam. In order to avoid this, please add DUBARUBA’s newsletter address to your address book. That way our newsletter will be kept in your inbox.

I want to unsubscribe from the DUBARUBA newsletter.

If you would like to unsubscribe the DUBARUBA newsletter, you can do this from the newsletter menu item or click on the “unsubscribe from newsletter” link in the newsletter itself. If you are a registered customer, you can unsubscribe from directly within your user account.